Refunds

Refund Policy

Refund Policy for Coaching Sessions

  1. Satisfaction Guarantee: We are committed to providing high-quality coaching sessions and ensuring your satisfaction with our services. If you are dissatisfied with a coaching session for any reason, please contact us within 48 hours of the session to discuss your concerns.
  2. Refund Eligibility: Refunds may be considered on a case-by-case basis and will be assessed based on the nature of the dissatisfaction and the circumstances surrounding the session.
  3. Request Process: To request a refund, please send an email to anyelinawlifecoach@gmail.com with your name, the date of the coaching session, and a brief description of the reason for your dissatisfaction.
  4. Evaluation: Our team will review your request and may ask for additional information to better understand the issues you encountered during the session.
  5. Resolution Options: Depending on the nature of your dissatisfaction, we may offer one or more of the following resolution options:
    • Rescheduling the coaching session at no additional cost.
    • Providing a partial refund for the session fee.
    • Offering a complimentary follow-up session to address any remaining concerns.
  6. Refund Processing: If a refund is approved, it will be processed within 10 days of the approval date. Refunds will be issued to the original payment method used for the session fee.
  7. Non-Refundable Situations: Please note that refunds may not be available in certain situations, such as:
    • Failure to attend a scheduled coaching session without prior notice.
    • Request for a refund made more than 48 hours after the coaching session.
    • Refund requests based on reasons unrelated to the quality of the coaching session.
  8. Contact Us: If you have any questions or concerns about our refund policy, please contact us at anyelinawlifecoach@gmail.com

This refund policy aims to provide a fair and transparent process for addressing dissatisfaction with coaching sessions while also maintaining reasonable expectations and limitations.